Customer Care Specialist

Keystone Basement Systems, a regional leader in the basement waterproofing and foundation/concrete repair industry, is looking for a Customer Care Specialist to join our growing team. Our purpose is to redefine the basement industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At KBS we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

What We Would Provide You

• A trusting, respectful, and fun culture
• The best tools and training to get the job done the right way
• A solid pay and benefits package
• Opportunities for professional growth
• A team you can be proud of – our recognitions include:
• BBB Accredited Business with an A+ rating for 21 years in a row
• Over 1,000 Google reviews with a 4.8-star rating
• “Best of HomeAdvisor” award for multiple years
• “Merit Award” from National Association of Waterproofing & Structural Repair Contractors
• Certified Basement Waterproofing and Crawlspace specialists from Basement Systems International
• Certified Foundation Repair Specialists from Supportworks, Inc.

What You Would Do

• Represent us by answering calls, setting service and sales appointments, and following up with customers on various issues
• Provide tactical support to other departments of the company
• Keep customer records and database current
• Communicate with customers to ensure their satisfaction with our work
• Provide customers with a remarkable experience

What We Need for this Role

• Experience in the customer service field
• Exceptional telephone and interpersonal skills
• Proficiency in computer programs and apps

If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as our Customer Care Specialist. 

Shift: 5-8pm weekdays; rotating weekends

For more information about our company, visit www.keystonebasementsystems.com.