WaterGuard in Bloomingdale Ohio
Challenge
Juan and Fallon bought a home that had a semi-finished basement, however, that basement was getting wet and they didn't know until after they moved in. Keystone Basement Systems had an advertisement on the radio that had caught their ear so they called them to schedule an appointment which was made for that following Monday. The field inspector that was scheduled to meet with them was a true expert in the waterproofing field and his name was Nick Hensley. Nick showed up promptly for his scheduled appointment with Juan and Fallon and they got right into the conversation about the moisture and how it was affecting them and how badly they wanted it done. The field inspector learned right then and there that this was a pretty important project and they needed to have it done as soon as possible. The field inspector then got downstairs and started his very detailed inspection. The inspection that Nick was conducting was to gain the knowledge he needed to come up with this custom plan to get the house dry again. The plan was to install WaterGuard as well as 2 TrippleSafe sump pumps., the plan also included a Sedona dehumidifier as well as a buried discharge line, and finally a speedy drain in the side room. The homeowners agreed with Nick that this plan was in need of happening and so they signed the agreement and the field inspector returned to the office and put it on the schedule for installation.
Solution
Upon the day of installation, the foreman and his crew promptly showed up and got right to work. They installed the speedy drain first and then moved on to installing the WaterGuard as well as the 2 TripleSafe sump pumps. The foreman and his crew then installed the Sedona dehumidifier and wrapped it up by cleaning up the downstairs and moving outside to install the buried discharge line. Once finished the foreman and crew then cleaned up the entire project area. The foreman then met with Juan and Fallon and went over everything and he even provided them with the phone number of the service department. The service department is where they need to call to schedule their annual maintenance or if they have any issues or even questions. The homeowners were more than thrilled with the entire experience and made sure to leave Keyatone Basement Systems a great 5-star review.
